Refund policy

30-day money-back guarantee

Not happy with your order? Email spade.helmuts@gmail.com within 30 days of delivery with your order number. You don't need to give a reason.

Your EU right of withdrawal

If you live in the EU, you also have the legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Just send us a clear statement by email before the 14 days are up. Our 30-day guarantee is in addition to this right.

Sending an item back

After you contact us, we'll reply with the return address and instructions. Please send the item back within 14 days of telling us. Unless the item is faulty, damaged or not what you ordered, the return postage is paid by you.

Refunds

We refund the full price you paid, including standard delivery, within 14 days of your request, back to your original payment method. We may wait until we've received the item or proof that you've sent it.

Faulty, damaged or wrong items

Email us with your order number and a photo. We'll send a replacement or a full refund and cover any return costs. EU law also gives you a 2-year legal guarantee for defects present at delivery.